Performance Solutions Institute

Who We Are & What We Do

Dr. Colten Sullivan

has made his reputation in redefining the healthcare experience for patients while also developing business that truly work for their owners, not the other way around. From the onset of his career, he recognized that true success arises from assembling a community of individuals who share a common drive for excellence in both their professional and personal lives. Performance Solutions Institute serves as a hub where like-minded individuals can convene. Under the mentorship of Colten and other top achievers in the field, participants can unlock their full potential in their professional and personal lives.

The Vision

Increase Clinician Production

PSI is dedicated to optimizing your practice productivity by emphasizing efficient systems and collaborative teamwork. Our approach focuses on achieving higher productivity by working smarter, without any changes to fee schedules or diagnostic methods. Through our training, your staff will learn to consistently improve reimbursement rates resulting in a significant transformation within just 30 days of implementation. PSI offers complimentary evaluations to assess growth potential and improvement possibilities, ensuring effective support for well-established or new practices. 

  • Let us address common challenges in physical therapy practices, providing tailored solutions for issues such as missed appointments, overdue balances, business management, front-office efficiency, stress reduction, and overall practice enhancement.

Improve Patient Flow and Retention 

PSI presents a range of proven marketing solutions crafted for your physical therapy practice, providing the flexibility to choose an option aligning with your current needs. Emphasizing exceptional customer service and patient care, our focus is on delivering memorable experiences that drive patients to share their positive encounters through invaluable word-of-mouth promotion. Your practice shouldn’t be depent on doctor referrals to grow. Introducing an enticing patient referrals reward program, we ensure a blend of personal benefits for patients and positive outcomes for their connections, with a program that is both easy to implement and cost-effective. 

  • Our comprehensive marketing approach, encompassing both internal and external strategies with a strong emphasis on digital presence, includes affordable and customized options to enhance patient experiences and maximize your ablity to get in front of your ideal client.

  • Marketing will be made simple and your ROI will skyrocket. 

Reduce Management Burden

We will introduce efficient systems designed to enhance overall functionality. These systems are geared towards optimizing both efficiency and service quality from inside out. PSI takes a holistic approach to your practice, concentrating on enhancing teamwork and production across the entire office. Our attention extends to addressing daily challenges that often lead to frustration for both the clinicians and staff. Let us allow the business to run itself with systems and processes. 

Create a Business that Works for You

Launching and managing a business often deviates from initial expectations, with owners seeking more family time but ending up working longer hours. Financial challenges persist for those aspiring to earn more, overshadowing their initial dreams. Let us reframe your goals and establish a clear vision so you can design a business that runs itself without you being present. 

The Process

  • Discovery Call

  • Needs Determination

  • Plan Execution

  • Solution Tracking

Schedule a Call

What People Are Saying

Having run my practice for several years with little to no growth, my enthusiasm for my work had significantly dwindled. However, my collaboration with PSI marked a turning point; not only did my practice's production see a substantial increase, but I also gained a clearer insight into its management. The satisfaction of my patients improved, my staff started functioning more cohesively as a team, and I rediscovered my passion for my profession. I strongly endorse the PSI Group.

— Linda R.

Initially, I harbored a fair amount of skepticism, yet Colten quickly proved to be a dedicated and sincere individual, whose primary aim was to enhance my leadership skills, which were certaintly deficient. Colten stands out as a consultant who communicates directly and plainly. Thanks to his guidance, our productivity rose even as we worked fewer days, and the level of stress in our office saw a considerable improvement. While we continue to evolve, it's important to acknowledge Colten’s substantial contribution to our recent achievements.

— Jamie S.

Working with Colten from PSI has been a rewarding experience. His coaching approach introduced innovative and practical methods that significantly boosted our production and collections, fostering a sense of unity and effective communication within our team. Colten’s deep understanding of the industry was a valuable asset, offering us solid support and advice without ever being intrusive. I hold Colten in high professional esteem and also value his input, strongly endorsing the PSI for their exceptional services.

— Tom M.

FAQs

  • Our headquarters are in the Raleigh/Durham area, yet we extend our consulting services nationwide, directly to our clients' locations. Our team is prepared to travel for on-site training and coaching sessions. We've successfully served clients in both small towns and major cities across the U.S., applying universal principles tailored to each unique environment.

  • We do not advise on how to treat clinically, as it would be unethical and counterproductive to your long-term success; such practices are against my principles. My coaching focuses on enhancing the presentation of treatment plans to increase acceptance rates, without interfering in the diagnostic or treatment planning processes. We are looking at operations, systems, and management of staff to increase collections and efficiency.

  • We begin with a complimentary analysis to identify if your practice has the foundation for production growth, filtering out those we can't assist. If potential is identified, success hinges on your willingness to embrace our coaching. Our advice is ethical and proven, requiring a commitment to change for results, often visible within the first few months. However, occasionally, results may be delayed if there's an uncoachable team member.

  • During the onset of our partnership, we collaborate with the clinic owner and manager to set specific goals for their practice, including enhancing production, reducing managerial stress, bolstering teamwork, and boosting the influx of new patients. Our commitment is to guide you in achieving these objectives throughout our consultancy term.

Our services encompass:

  • Weekly strategy calls with the owner.

  • A one-day workshop focused on team development for both management and their staff.

  • Training for staff to organize days that are both productive and low-stress, equipped with five effective strategies.

  • Guidance for the clinicians on increasing case acceptance with cash pay options without altering diagnostic or treatment methods.

  • Techniques for staff to achieve a 98-100% collection rate.

  • Leadership and management coaching for the dentist aimed at efficiency.

  • System implementations for a streamlined and productive front office operation.

  • Team transformation into a cohesive, motivated, and efficient unit.

  • Growth in new patient numbers through internal referrals and local referral sources.

  • Review and optimization of marketing strategies, including cost-effective third-party plans if required.

  • Re-engagement initiatives for patients overdue for preventive care.

Beyond the initial goals, our collaboration might cover additional areas as needed.